Privacy & Data Protection

Welcome to the Lucky Days privacy policy. This page explains how we collect, use and protect personal information when you use our services. We take your privacy seriously and set out below what information we gather, why we need it and how you can manage your data.

Types of data we collect

We collect a range of information to operate accounts, process payments and provide customer support. This includes personal data you give us, technical data from your device and transactional records of your activity on the site.

Personal data

Personal data includes your name, date of birth, contact details, address and identity documents provided for verification. We also collect account credentials and any communications you exchange with our support team.

Technical data

Technical data covers IP address, browser and device details, location data where permitted, and usage information such as pages visited and session times. We use this to maintain security and improve service performance.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bets placed and payment method details. We keep records necessary for account management, compliance checks and financial reporting.

How we use your information

We use your data to create and manage your account, verify identity, process payments, respond to enquiries and help prevent fraud. We may also use aggregated, non-identifying data for analytics and service improvements.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption and restricted access for authorised staff. We regularly review our security practices to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions and collect analytics. You can manage cookie preferences through your browser settings or our cookie controls where provided. Some features may not work correctly if cookies are disabled.

Information sharing and third parties

We may share data with service providers who support account verification, payments, identity checks, fraud prevention, analytics and customer support. We require third parties to protect data and only process it for specified purposes. We will not sell your personal information.

User rights

You have rights to access, correct and request deletion of personal data, subject to legal and regulatory retention obligations. You may also object to or restrict processing in certain circumstances and request a copy of your data in a portable format.

Access, correction and deletion

To exercise your rights or update your information, contact our team at [email protected]. We will respond to legitimate requests and advise if any restriction or retention applies due to legal, regulatory or fraud-prevention requirements.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be posted here and the updated version will show the effective date. For questions about this policy or our practices, contact [email protected].