User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Lucky Days. They explain the relationship between us and our users, including how accounts should be used, what we require for eligibility, and how deposits, withdrawals and promotions are handled. We present these terms so that everyone understands their responsibilities and the operational standards that govern play on the site.

Account responsibilities

When you open and use an account you must provide accurate personal information and keep it up to date. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. We may require identity verification documents before allowing certain transactions or account activity. If you suspect unauthorised access you must tell us immediately and take reasonable steps to safeguard your account.

Suspension and closure

We reserve the right to suspend, restrict or close accounts where we have reasonable grounds to do so - for example, suspected fraud, breach of these terms, failure to verify identity, or activity that compromises the integrity of the platform. Any funds held in a suspended account may be subject to verification checks before release.

Eligibility requirements

Only persons who meet the legal age and jurisdictional requirements may register and use our services. You must not open an account if you are located in a jurisdiction where access to our services is prohibited. We may request proof of age and residency as part of registration or at any time thereafter.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes, but is not limited to, using multiple accounts to circumvent limits, collusion, money laundering, promoting fraudulent schemes, or using automated tools to interact with the site. We may apply account limits, restrict specific features, or take other measures to protect other users and the integrity of the platform.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be made available with each offer. In general, bonus funds may have wagering requirements, game contribution rules and maximum bet limits while active. We may exclude certain payment methods from participation in promotions. Where required, you must meet any verification checks before bonus-related withdrawals are processed.

Deposits and withdrawals

Available payment methods and any applicable limits will be shown in the cashier. We process deposits and withdrawals in accordance with our payment-provider arrangements and applicable law. Withdrawals may be subject to verification and anti-fraud checks; we may delay or hold payments until these checks are complete. Fees, minimums and processing times vary by method and are displayed when you make a transaction.

Dispute resolution

If you have a complaint you should contact our support team so we can resolve the issue. Where we cannot reach agreement, disputes will be handled in accordance with the complaints procedure set out in our customer support information. We aim to respond promptly and fairly to all issues raised.

Updates to terms and conditions

We may amend these terms from time to time. Where changes materially affect user rights we will notify account holders by appropriate means. Continued use of the platform after notice of change constitutes acceptance of the updated terms. For clarity, LuckyDays will operate under the most recent version of the terms published on the site.